If you do not log-in to your Account for a period of 13 months or more, then your Account will become a 'Dormant Account' which means that we may make it inactive and cancel any Points balance sitting on it.

We will contact you by e-mail beforehand to let you know that your Account is at risk of being re- classified as a Dormant Account and that your Points balance may be cancelled as a result. If a reply is received confirming that the Account is still active we will continue to maintain the Account.